Privacy Policy

Welcome to Infinity Services! These Terms of Service ("Terms") govern your access and use of our services ("Services"). By accessing or using the Services, you agree to be bound by these Terms.

1. About Infinity Services

Infinity Services is a Business Process Outsourcing (BPO) company headquartered in Jordan, offering services to global clients in both Arabic and English. We specialize in a variety of solutions, including consulting, social media management, website creation, lead generation, and customer service representative (CSR) outsourcing.

2. Use of Services

  • You agree to use the Services only for lawful purposes and in accordance with these Terms.
  • You are responsible for maintaining the confidentiality of your account information (if applicable).
  • You are solely responsible for your conduct while using the Services.

3. Acceptable Use

You may not use the Services to:

  • Harm or exploit others, including transmitting content that is threatening, harassing, defamatory, obscene, or invasive of privacy.
  • Violate intellectual property rights, including copyrights, trademarks, or patents.
  • Transmit viruses or other malicious code.
  • Interfere with the Services or our networks, including hacking or denial-of-service attacks.
  • Engage in any illegal activity.
  • Infinity Services strictly prohibits the use of unsolicited messages (spam) for advertising or promoting our website or services. We are committed to maintaining the privacy and trust of our users and clients. Any use of our Services for email marketing must comply with applicable anti-spam laws, including providing recipients with the ability to opt out easily. Infinity Services reserves the right to take appropriate action, including termination of accounts, against those found violating this policy.

4. Client Responsibilities

  • You are responsible for providing us with accurate and complete information for the Services you request.
  • You are responsible for obtaining any necessary permissions or licenses required for the Services you request (e.g., copyright ownership for website content).
  • You agree to cooperate with Infinity Services in the delivery of the Services.

5. Term and Termination

These Terms will remain in effect for as long as you use the Services. We may terminate your access to the Services for violating these Terms. This may include suspending or deleting your account and prohibiting you from accessing the Services.

6. Disclaimer

The Services are provided "as is" and without warranty of any kind. We disclaim all liability for any damages arising from your use of the Services.

7. Governing Law

These Terms will be governed by and construed in accordance with the laws of Jordan.

8. Changes to these Terms

We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on this page.

9. Contact Us

If you have any questions about these Terms or the Services, please contact us at infinity@infinityvservices.com.

Privacy Notice

1. Introduction

Infinity Services values your privacy and is committed to protecting your personal information. This Privacy Notice explains how we collect, use, disclose, and safeguard your data when you use our services. By accessing or using our services, you agree to the practices described in this notice.

2. Information We Collect

We collect the following types of information:

  • Personal Information: Name, email address, phone number, company details, and payment information when you engage with our services.
  • Technical Information: IP address, browser type, operating system, and usage data when you interact with our website.
  • Communication Data: Any information you provide when contacting us, such as inquiries or customer support messages.

3. How We Use Your Information

We use your information for the following purposes:

  • Service Delivery: To provide, maintain, and improve our services.
  • Customer Support: To respond to your inquiries and assist with service requests.
  • Marketing & Communication: To send updates, promotions, and relevant business communications (with your consent).
  • Legal Compliance: To meet legal obligations and prevent fraudulent activities.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

  • Service Providers: Third-party vendors who assist in service delivery, payment processing, or technical support.
  • Legal Authorities: When required by law, court orders, or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights & Choices

You have the right to:

  • Access & Update Your Data: Request access to the personal data we hold about you.
  • Opt-Out of Marketing: Unsubscribe from promotional emails at any time.
  • Request Data Deletion: Ask us to delete your personal information, subject to legal obligations.

To exercise these rights, contact us at infinity@infinityvservices.com.

7. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience. You can manage cookie preferences in your browser settings. For more details, refer to our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices. We encourage you to review their policies before providing personal information.

9. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be posted on this page, and we will notify you of significant updates.

10. Contact Us

If you have any questions about this Privacy Notice or how we handle your data, please contact us at infinity@infinityvservices.com.

Our website may contain links to other websites that are not operated by us. These links are provided for your reference and information only. We do not control the content, privacy policies, or practices of any third-party websites.

When you click on a link to a third-party website, you leave our site and navigate to that third-party website at your own risk. We encourage you to read the privacy policies of any other websites you visit before providing any personal information.

Infinity Services uses cookies to improve your experience on our website. This section will explain what cookies are, how we use them, and your options regarding cookies.

What are Cookies?

Cookies are small text files that a website stores on your device (computer, phone, tablet) when you visit the site. They allow the website to "remember" your actions and preferences over time, so you don't have to keep re-entering them whenever you come back to the site or browse from one page to another.

Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the website to function properly. They enable features like remembering your login information and shopping cart contents.
  • Analytics Cookies: These cookies help us understand how visitors interact with our website. They collect information about your visit, such as the pages you viewed and how long you spent on the site. This information is anonymized and used to improve the overall website experience.
  • Functionality Cookies: These cookies allow us to provide a more personalized experience. They may remember your language preference or the region you're browsing from.

Your Cookie Choices

You have several options regarding cookies:

  • Accepting Cookies: By continuing to use our website, you consent to the use of cookies as described in this policy.
  • Disabling Cookies: Most web browsers allow you to control or disable cookies in your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
  • Managing Cookies: You can also manage cookies offered by third-party websites by visiting their respective privacy policy pages.

More Information on Cookies

For more information about cookies, you can visit these resources:

We recommend consulting these resources for further information on cookies and how to manage them.

Changes to our Cookie Policy

We may update this Cookie Policy from time to time. We will notify you of any changes by posting the new Cookie Policy on this page.

Contact Us

If you have any questions about this Cookie Policy or how we use cookies, please contact us at infinity@infinityvservices.com.

1. General Refund Policy

Infinity Services is committed to delivering high-quality Business Process Outsourcing (BPO) solutions. However, due to the nature of our services, refunds are subject to specific conditions outlined below.

2. Eligibility for Refunds

Refunds may be granted under the following circumstances:

  • Service Non-Delivery: If Infinity Services fails to deliver the agreed-upon service within the specified timeline and no work has commenced, a full refund may be requested.
  • Service Deficiency: If the delivered service does not meet the agreed scope and quality, and Infinity Services is unable to rectify the issue within a reasonable timeframe, a partial or full refund may be considered.
  • Duplicate Payments: If you are mistakenly charged multiple times for the same service, the extra charges will be refunded.

3. Non-Refundable Services

Refunds will not be issued under the following circumstances:

  • If the client changes their mind after the service has started.
  • If the client provides incomplete, inaccurate, or misleading information that affects service execution.
  • If delays or issues arise due to the client’s failure to provide required materials, approvals, or cooperation.
  • For any services that have been fully delivered as per the agreed scope.
  • For third-party fees (such as software licenses, domain registrations, or hosting fees) paid on behalf of the client.

4. Refund Request Process

To request a refund, follow these steps:

  1. Submit a Request: Send an email to infinity@infinityvservices.com with your order details, reason for the refund, and any supporting documentation.
  2. Review Process: Our team will assess your request within 5-7 business days and determine eligibility.
  3. Resolution & Refund: If approved, the refund will be processed within 7-14 business days via the original payment method.

5. Dispute Resolution

If a refund request is denied and the client disagrees with the decision, they may escalate the dispute by contacting our Customer Support Team at infinity@infinityvservices.com.

6. Changes to This Policy

Infinity Services reserves the right to modify this refund policy at any time. Any updates will be posted on our website, and clients will be notified accordingly.